They should explain what the quote is based on
A company should be clear about what its quote is based on. Photos, plans and a detailed description can be enough for an initial written quote, but cable routes, access and site conditions may still need checking before the final price is confirmed.
Where a site check is required, it should confirm the camera positions, cable routes, access and equipment before the final scope and price are agreed.
The quote should be specific
It should say how many cameras, what type, where they are going, what recorder and how much storage, and what the total is. A one-line quote with a number on it tells you nothing and gives you no protection when the equipment that shows up is not what you assumed.
Ask about the outdoor cameras specifically
This is where corners get cut. Outdoor cameras need proper weather rating for heat, dust and humidity, and decent night performance. Cheap outdoor cameras fail within a year or two here, and they fail quietly.
Ask what is being fitted outdoors and what its night performance is. A vague answer is informative.
Ask what happens to the cabling
Cable routing is what you will look at every day afterwards. Ask how it will be run and whether it will be concealed. On a villa, ask specifically how they intend to get cable between floors and around the building.
Check remote viewing is included and demonstrated
A surprising number of systems are handed over with remote viewing never set up, or set up on one phone with no explanation. Ask whether it is included, on how many devices, and whether they will demonstrate it before leaving, including how to find footage from a specific time.
That last part is what you will need to do under stress at some point, and learning it then is not ideal.
Ask about after the job
What happens if a camera fails in six months? What warranty applies to equipment and to the work? Do they offer maintenance? A company that disappears after handover is a common complaint, and it is worth establishing before rather than after.
For businesses, ask about compliance
If your premises fall under security system requirements, the installer should be able to discuss that sensibly rather than looking blank. Where a specific regulatory question arises, a straight answer to check with SIRA is better than a confident guess.
Warning signs
Prices quoted without seeing the property. Vague quotes with no equipment detail. Pressure to decide immediately. Unwillingness to put the price in writing. No clear answer on warranty or aftercare. Packages sold by camera count with no reference to your actual layout.
How we work
Initial written quote within 24 hours, final scope confirmed before installation where required, remote viewing setup where included, and clear support terms in writing. Call or WhatsApp with the property details.