What remote viewing gives you
Live view of any camera on the system from your phone, tablet or computer. Playback of recorded footage, so you can go back to a specific time rather than only seeing what is happening now. Motion alerts if you want to be told when something moves in a particular area.
It works from anywhere with an internet connection. Owners who travel use it to check on the house. Business owners use it to check the premises out of hours or from another country.
Setting it up properly
Remote viewing is where a lot of self-installed systems fall down. It either never gets configured, or it works for a week and then stops after a router change. Setting it up so it stays working involves configuring the recorder, the app and the network connection correctly, and testing it on each device that needs access.
We set it up on the devices that need it, test it, and show you how to use it before we leave. That includes how to find footage from a specific time, which is the part people usually need at the worst moment.
Access for more than one person
Most households and businesses need more than one person to have access. A family might want both parents able to look in. A business might want the owner and a manager. We set up access on as many devices as you need.
Fixing remote viewing that has stopped working
If your system had remote viewing and it no longer works, that is a common call-out. Usually it follows an internet provider change, a new router, an app update or a change of phone. We can get it working again without replacing the system.
Security of remote access
Remote access to cameras needs to be set up with security in mind. Default passwords left unchanged are the most common weakness in camera systems anywhere. We configure access properly as part of the setup.
Common questions
Can I watch my cameras from another country?
Yes. It works anywhere with an internet connection.
How many devices can view the cameras?
The supported number depends on the recorder, app and user permissions. We confirm the required devices before handover.
Does it need a fast internet connection?
A standard home or office connection is often sufficient, but performance depends on upload speed, stability and the equipment. We confirm any network requirements before handover.
My remote viewing stopped working. Can you fix it without replacing anything?
Usually yes. It is often a configuration issue after a network or app change rather than a fault with the system.